Our Privacy Policy & Terms & Conditions

Here at Knit School we want to assure you that we don't do anything untoward with your details!  You can see how we use any data collected on the site and the terms of use for the site.  There are additional terms, conditions and privacy details for our members which you can find on our Members Policies page on the Knit School Members Site.

 

Privacy Policy

In short, this is what we do with the data that we gather about you on the site, either automatically, due to technical need, or via our mailing list.

GENERAL

Michelle Gregory, trading as Knit School, is committed to protecting the privacy and security of your personal information.  As a small business it is our policy that we gather your information on the website where it is necessary for technical purposes and gather your email details for marketing details only with your specific agreement.

This privacy policy describes how we collect and use personal information about you during and after your purchases on the site, in accordance with the European Union General Data Protection Regulation.

Last updated: 10th May 2020

PRINCIPLES

We comply with the European Union General Data Privacy Directive (GDPR).  This says that the personal information we hold about you must be:

1.   Used lawfully, fairly and in a transparent way

2.   Collected only for valid purposes that we have expected to you and not in any way that is incompatible with those purposes

3.   Relevant to the purpose we have told you about and limited only to those purposes

4.   Accurate and kept up to date

5.   Kept only as long as necessary for the purposes that we have told you about

6.   Kept Securely

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  We also use Google Analytics to monitor how people move through the site and as part of that we receive a town / city / country location.  We do not receive any details about you as an individual even if you are logged into the site at the time.

Facebook advertising: When you browse our store, we automatically receive details of the pages you visit.  We use this data to serve you relevant ads using Facebook Ad Manager.  We do not get your specific details, rather Facebook tracks via their Facebook pixel.  The data is summary data and we do not see individually identifiable data.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.  We do not opt you in to receive this so it is your choice and you may opt out at any time by contacting us at michelle@tlycknitschool.co.uk. 

Tailored online advertising: With your permission, we may use your email address to contact you with specific online advertising on Facebook and other social media platforms.  We do not opt you in to receive this so it is your choice and you may opt out at any time by contacting us at michelle@tlycknitschool.co.uk


SECTION 2 - CONSENT

How do you get my consent?

For marketing purposes we use a two stage sign up process for our mailing list using MailChimp.  Your specific consent is requested during this process.  

How do I withdraw my consent?

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting Michelle Gregory, owner and data protection manager for Knit School.  You can contact her via email at michelle@tlycknitschool.co.uk or by mail at The Loveliest Yarn Company, 20 Norfolk Road, Long Eaton, Derbyshire, NG10 2BL, United Kingdom.


SECTION 3 - DISCLOSURE

We do not share your information with third parties unless required to do so by law and in order for third parties to provide services.  See Section 4.


SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  We use the WIX website platform to host our website.  Please read the WIX privacy policy in addition to our own. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


SECTION 6 - COOKIES

As is common practice with many professional websites this site uses cookies, which are small files that are downloaded to your computer, to improve your experience and to provide a lot of the site functionality, such as our compare feature.  Prior to doing so we ask you to accept cookies.  Declining cookies will prevent you from taking full advantage of the website.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. Therefore, to use this site, we recommend leaving cookies on if the details provided herein are acceptable to you.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. 

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. 

Facebook advertising: When you browse our store, we automatically receive details of the pages you visit.  We use this data to serve you relevant ads using Facebook Ad Manager.  We do not get your specific details, rather Facebook tracks via their Facebook pixel.  The data is summary data and we do not see individually identifiable data.


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence and are able to enter into binding contracts.


SECTION 8 – GOOGLE ANALYTICS

We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, eg improving site search.

Google Analytics stores information about:

·     - the pages you visit

·     - how long you spend on each page


·     - how you got to the site 


·     - what you click on while you’re visiting the site

We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are

We don’t allow Google to use or share our analytics data


SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


SECTION 10 - Yours rights under the European Union General Data Protection Regulations

Under the GDPR you have a number of rights

1.   A right to withdraw you consent at any time

2.   A right to obtain confirmation from us as to whether or not we process personal data relating to you

3.   A right to rectification where the data we hold is inaccurate or incomplete

4.   A right to erasure (right to be forgotten)

5.   Restriction of processing

6.   Obligation to notify the data subject

7.   Right to data portability

8.   Right to object to processing

9.   A right not to be subject to a decision evaluating personal aspects that is based on automated profiling (we do not currently, nor plan to in the future, undertake such activities

10. Right to request delisting of search results

To exercise these rights, please contact Michelle Gregory via the details provided in the Contact Information section of this policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Michelle Gregory, owner and data protection officer at Knit School.  You can contact her via email at michelle@tlycknitschool.co.uk or by mail to The Loveliest Yarn Company, 20 Norfolk Road, Long Eaton, Derbyshire, NG10 2BL, United Kingdom.  Please also contact us if you require any detail related to any of the points mentioned above. 

 

Terms & Conditions

In short these terms and conditions are how you should use the data on the site and any restrictions on users or usage.

OVERVIEW

This website is operated by Michelle Gregory, trading as Knit School. Throughout the site, the terms “we”, “us”, and “our” refer to Michelle Gregory, trading as Knit School. Michelle Gregory, trading as Knit School, offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, "Terms and Conditions"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


SECTION 1 – CONTACT DETAILS

www.knitschool.co.uk is a site operated by Michelle Gregory, trading as Knit School.   The Knit School trading address is 20 Norfolk Road, Long Eaton, Derbyshire, NG10 2BL.  The main contact email address is michelle@tlycknitschool, telephone number 075 4038 3787.   


SECTION 2 - YOUR STATUS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence and are legally capable of entering into binding contracts.

You may not use our information for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

All content and images on this website are the copyright of Knit School.  Where images have been obtained via a third party permission has been granted.  If you wish to use an image from this website, include the blog please contact michelle@tlycknitschool.co.uk.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 4 – COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


SECTION 5 - PRODUCTS / SERVICES

The only products and services offered on knitschool.co.uk is the information provided on the site.  The Knit School membership service is governed by the Terms and Conditions outlined on the Knit School Membership site, learn.knitschool.co.uk.  Please read those Terms and Conditions before joining the Knit School Membership.


SECTION 6 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.  

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 7 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

With respect to our blog, on which comments are permitted, we may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

See our Privacy Policy for details on how your Personal Information will be used.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 14 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.


SECTION 15 - GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.


SECTION 16 - CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


SECTION 17 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at the Knit School trading address of 20 Norfolk Road, Long Eaton, Derbyshire, NG10 2BL or via email to michelle@tlycknitschool.co.uk.